30-Day Return Window

You may request a return within 30 days of receiving your order. To qualify, your return request must be started within the 30-day return window and must meet the eligibility requirements listed in this policy.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, the item must be in a condition suitable for review and resale unless the item arrived damaged, defective, or incorrect.

• The item should be unused, unworn, and undamaged.
• The item should include original packaging, accessories, manuals, tags, and any included parts when applicable.
• The item must match the product originally purchased from our store.
• Proof of purchase, such as an order number or order confirmation email, may be required.

Item Condition

Returned items are inspected after they are received. Items that show signs of use, damage, missing parts, altered packaging, or conditions not caused by our store may not qualify for a full refund.

Please pack the item carefully before sending it back. We recommend keeping any return shipment receipt or tracking information until your return has been reviewed.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window
• Items that have been used, worn, damaged, altered, or missing original components
• Items returned without prior customer service approval or required return details
• Gift cards, downloadable products, or digital items, if offered
• Items marked as final sale, if clearly stated at the time of purchase

How to Start a Return

Before sending any item back, please contact our customer service team at [email protected]. We will review your request and provide the correct return instructions and return details.

Return Instructions and Return Details

We do not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent to an incorrect address or sent without contacting customer service first may not be accepted.

Return Shipping Cost

Casio offers 30 Days Free Returns for eligible return requests. Once your return is approved, our customer service team will provide the return instructions and details needed to complete the return.

If an item is returned without approval, sent to the wrong location, or does not meet the return requirements, the return may be delayed, refused, or excluded from the free return service.

Refund Process

After your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

If you need a different item, model, color, or style, please contact us at [email protected] before sending anything back. Our team will review your request and explain the available return or exchange options.

Exchange availability may depend on product availability and the condition of the item being returned.

Damaged, Defective, or Wrong Items

Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].

• Include your order number and contact email.
• Describe the issue clearly.
• Attach photos of the item, packaging, and any visible damage or error.

We will review the information and provide the next steps.

Final Sale Items

If an item is marked final sale at the time of purchase, it may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

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