Customer Support
Contact Us
We’re here to help with your Casio store questions. Whether you need support with an order, shipping update, return or exchange request, product question, or account issue, our customer service team is ready to assist.
Email Customer Support
For the fastest support, email our customer service team with the details of your request.
Email: [email protected]
Typical response time: 24–48 hours
Service Hours
Customer service is available Monday–Friday, 9:00 AM–6:00 PM.
Messages received outside business hours will be reviewed during the next available support period.
What to Include in Your Message
To help us review your request quickly, please include as much relevant information as possible when contacting Casio support.
- Your full name and contact email
- Your order number, if your question is about an order
- The product name, model, color, or style, if applicable
- A clear description of your question or issue
- Photos or screenshots, if they help explain the request
How We Can Help
Our support team can assist with common store and product-related questions.
Order Support
Contact us if you need help reviewing an order, confirming order details, or asking a question about a recent purchase.
Shipping Support
Reach out for questions about shipping updates, delivery status, or order shipment information.
Returns and Exchanges
Email us before starting a return or exchange so our team can review your request and provide the next steps.
Product Questions
Ask us about Casio product details, model information, sizing, features, or general product selection questions.
Account Help
We can help with basic account-related questions connected to your store experience.
General Support
If you are not sure where your question belongs, send us a message and we’ll help direct your request.
Contact Form
Use the contact form on this page to send your message directly to our customer service team. Please include your order number and product details when they apply.
Your Privacy
Please do not include sensitive payment details in your message. Information you provide will be used to review your request and respond to your customer service inquiry.
We’re Ready to Help
Thank you for contacting Casio. Send us your question at [email protected], and our customer service team will respond as soon as possible within the stated response window.
